SOLUTIONS FOR INTERACTION WITH CUSTOMERS
Today’s business climate is tougher than ever, and chances of your competitors are no longer just a local concern. All this means finding waysof improving customer service and creating a unique competitive edge to meet your customers’ expectations. Ensuring your Customers are abletocontact you via the medium of their choice, while continuing to increase first contact resolution, is not just something you may do inthefuture, it is now an immediate requirement.
The challenge is how to cost-effectively manage all types of contact channels, while maximizing your existing investment in both your people and your technology. With our experience we offer highly flexible and powerful solutions contact centers and Interactive Voice Response solutions from world leading vendors such as SIEMENS ENTERPRISE COMMUNICATIONS and CREALOG. We offer highly sophisticated solutions for various Customers such as telecom operators, emergency & public services, trade companies, tourism and transportation enterprises, banks, TV & radio, etc.
CONTACT CENTERS
With contact center solutions from SIEMENS ENTERPRISE COMMUNICATIONS, your Company can easily transform your voice call center into a true multi-channel contact center, greatly enhancing the Customer’s experience by supporting Inbound Voice, Email, Self Service Interactive Voice Response, Web Collaboration, and Outbound or Callback. Universal queuing, routing and tracking for all media types – with capabilities of our Contact Centers you can deliver outstanding customer service across all media types. This means that regardless of the media type, all customer interactions are managed in the same consistent manner.
Multiple multimedia capabilities consist of an integrated, packaged set of modular applications that can be implemented quickly and easily to manage all of your channels of customer interaction. SIEMENS Contact Centers allow you to leverage your existing platform investments and evolve to a full multimedia contact center, when you choose to. SIEMENS solutions support industry standard protocols and technologies and work with your existing corporate email and Web servers. Modular architecture delivers a migration path with greater flexibility, faster implementation, and lower risk to your existing operations.
INTERACTIVE VOICE RESPONSE APPLICATIONS
In order to reduce staffing expense and increase agent productivity by automating routine requests, to provide Customers with real-timeaccess to information and services 24x7x365 through automation and to build Customers’ loyalty by giving repeat Customers fast access to the information they need on a regular basis we offer tailored solutions for banks, operators, trade and tourism companies, emergency & public services, etc.
ROOSIS MIDDLE EAST offers powerful conversational dialog systems that connect the world of telephony with that of data processing. Theywork just like agents in a call center: They take calls and respond to the wishes of their Customers. The system accesses databases and thus exchanges data with the caller.
The IVR application identifies the calling line number and analyzes and evaluates the called line number. It also protocols whether a call wasrerouted and by whom, and can respond accordingly. Sound files are played, messages recorded, and faxes sent and received.
Specialized applications for governmental authorities, banks and brokers, entertainment industry, educational authorities, public utilities and others guarantee satisfaction of highest demands of most exacting Customers.
Examples of applications: voice portals, automated helpdesks, shops, interactions with Clients and access to the internal database information, televoting systems for TV & Radio, lotteries, fault management, ticket reservation, taxi calls, informational services, pre-paid services, etc.
DISPATCHER SOLUTIONS
On trading floors and in central offices, an ability to exchange information at lightning speed is of vital importance for the decision-making processes on which day-to-day transactions are based.
As an integrated part of our portfolio for banks, dispatchers and emergency service, we offer powerful & comfortable dispatcher solutions, such as NEOS Dispatcher & HiPath Trading. These applications meet the highest demands of today’s market and guarantee proper level of productivity for mission-critical communications in control centers and dispatch offices.
VOICE RECORDING SYSTEMS 
In order to track blackmailing attempts, for training or for improvement of customer interaction reasons, to prevent leakage ofconfidential information, etc., one may need a voice recording system.
As a part of our portfolio, we offer selective recording system of telephone conversations to be controlled, recording of internal subscribers and external (incoming and outgoing) calls in any type of connection lines.
For more information and your tailored solution please contact our team
